Not-So-Great Service
Emily and I are currently in Indy for a convention this weekend. And, we are staying in a pretty nice hotel…a really nice hotel. Almost everything about the experience is incredible…except for one thing.
It seems like “free wi-fi” is almost a given at coffee houses, restaurants, fast food joints, truck stops, and many cheap hotels. However, at this fine hotel, in order to access the internet, one must pay $9.95 per day, per computer. Is it just me or does that seem insane?
I can stay at a Motel 6 for $37.99 a night and get free wi-fi. But, at this expensive hotel, wi-fi comes at a cost.
Of course, I can walk next door and get free wi-fi at a little coffee joint…and that’s nice. But, part of paying big bucks for a hotel is the service and convenience. I will be writing a note to the hotel about my dissatisfaction with the service received. It just leaves a bad taste in my mouth…you know what I mean. By the way, I’m not mentioning the name of the hotel chain because I’m not paying for the room and really shouldn’t complain in the first place. But, come on people…this is 2008. Provide free wi-fi for your patrons.
On top of all this, I went to a bookstore that surely would have free wi-fi…only to find out that they charge a $19.95 access fee (of course, you get unlimited access). But, who wants to pay an access fee when you can walk two blocks north and get free access?
Needless to say, I found some “free” wi-fi and have ranted enough.
This evening, I’m planning to take Emily to a nice little tapas joint to enjoy some great Spanish food and wine.